AQ999 Terms and Conditions

01 Introduction

Welcome to aq999. These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Player", "User", "you") and aq999 ("we", "us", "the platform") governing your access to and use of the aq999 website at aq999.live, the aq999 Android application, and all associated gaming services, promotions, and features offered through the platform.

aq999 has been serving Bangladesh players since 2019. Over six years of operation, the platform has grown to more than 500,000 registered members. These Terms exist to protect both you and aq999 — to make sure every player knows exactly what to expect, and to ensure the platform remains fair, secure, and enjoyable for everyone who uses it.

By registering an account on aq999, making a deposit, claiming a bonus, or placing a bet, you confirm that you have read these Terms in full, that you understand them, and that you agree to be bound by them. If you do not agree with any part of these Terms, you should not use the aq999 platform.

02 Eligibility

To register and use an aq999 account, you must meet all of the following eligibility requirements at the time of registration and on an ongoing basis throughout your use of the platform:

• You must be at least 18 years of age. aq999 does not permit minors to register or use the platform under any circumstances.
• You must be a natural person acting on your own behalf. Corporate entities, automated systems, and bots are not permitted to hold accounts.
• You must not be a resident of any jurisdiction where online gambling is prohibited by applicable law.
• You must not be a current employee, contractor, or immediate family member of an employee or contractor of aq999 or any of its affiliated companies.
• You must not be subject to any self-exclusion order or voluntary exclusion agreement that would prohibit you from gambling online.
• You must have the legal capacity to enter into a binding agreement under the laws of your jurisdiction.

aq999 reserves the right to request proof of age and identity at any time. If a player is found to be ineligible — whether at registration or at any later point — their account will be suspended and any balance may be withheld pending investigation.

03 Account Registration

To access the full range of aq999 services, you must register a player account. Registration is free and takes under two minutes. During registration, you will be asked to provide accurate personal information including your name, date of birth, mobile number, and preferred payment method.

You are responsible for ensuring that all information provided during registration is accurate, complete, and up to date. If any of your details change after registration — for example, your mobile number or payment method — you must update your account information promptly.

• Each person may hold only one account on aq999. Duplicate accounts are not permitted.
• You must not allow any other person to access or use your aq999 account.
• You are responsible for all activity that takes place under your account credentials.
• You must keep your login credentials confidential and not share them with anyone.
• aq999 will never ask for your password via email, live chat, or any other channel.
• If you suspect your account has been accessed without your authorisation, contact support immediately.

aq999 may require you to complete identity verification (KYC) before processing withdrawals or at any other point deemed necessary. Verification typically requires a government-issued photo ID and proof of address. Accounts that fail to complete verification when requested may have withdrawal access suspended until the process is completed.

04 Deposits & Withdrawals

aq999 supports deposits and withdrawals via bKash, Nagad, Rocket, and local bank transfer. All transactions are processed in Bangladeshi Taka (BDT). There are no currency conversion fees. Deposits are credited to your aq999 account instantly upon confirmation from your payment provider.

Withdrawals are processed by the aq999 payments team. The vast majority of withdrawal requests from verified accounts are completed within three hours. Same-day processing is the standard for bKash, Nagad, and Rocket withdrawals. Bank transfer withdrawals may take slightly longer depending on your bank's processing times.

• The minimum deposit amount is stated on the aq999 cashier page and may vary by payment method.
• The minimum withdrawal amount is also stated on the cashier page.
• Withdrawals can only be made to payment methods that have been used to deposit into your account.
• aq999 does not accept deposits from third parties. All deposits must come from a payment method registered in your own name.
• aq999 reserves the right to request additional verification before processing any withdrawal.
• Withdrawals will not be processed if there are active bonus wagering requirements attached to your account balance.

If a deposit fails to appear in your account within 30 minutes of the transaction being confirmed by your payment provider, contact aq999 support with your transaction reference number. The support team will investigate and resolve the issue as quickly as possible.

05 Bonuses & Promotions

aq999 offers a range of bonuses and promotional offers to both new and existing players. These include welcome bonuses, reload bonuses, cashback offers, free bets, and VIP rewards. All bonuses are subject to the specific terms stated at the point of claiming, as well as the general bonus rules set out in this section.

Every bonus on aq999 comes with a wagering requirement — a minimum amount that must be wagered before any bonus-derived winnings can be withdrawn. The wagering requirement for each offer is clearly stated before you claim it. aq999 does not hide wagering requirements in footnotes or small print.

• Bonuses are credited to your account automatically upon meeting the qualifying conditions stated in the offer.
• Bonuses cannot be transferred between accounts or exchanged for cash directly.
• Only one welcome bonus may be claimed per player, per household, and per device.
• aq999 reserves the right to withdraw any bonus offer at any time without prior notice.
• If aq999 determines that a bonus has been claimed in bad faith or through exploitation of a technical error, the bonus and any associated winnings will be voided.
• Bonus funds and real money funds are tracked separately. Real money is used first when placing bets, unless otherwise stated in the specific offer terms.
• Bonuses have an expiry period. Unclaimed or unused bonuses that expire will be removed from your account automatically.

06 Gameplay Rules

aq999 offers a wide range of gaming products including live casino, sports betting, poker, fishing games, crash games, slots, and the Ways of the Qilin title. Each product category has its own specific rules, which are displayed within the game or betting interface. These general gameplay rules apply across all products on the platform.

• All bets placed on aq999 are final once confirmed. Bets cannot be cancelled or amended after confirmation.
• aq999 uses certified random number generation (RNG) technology for all applicable games. Game outcomes are not manipulated by the platform.
• In the event of a technical fault during a game round, aq999 reserves the right to void the affected round and return stakes to players.
• Sports betting odds are subject to change up until the point a bet is confirmed. The odds displayed at the time of confirmation are the odds that apply to your bet.
• aq999 reserves the right to void any bet placed on an event where the outcome was already known at the time of placing.
• The use of automated betting software, bots, or any form of artificial intelligence to place bets is strictly prohibited.
• Collusion between players in poker or any other multiplayer game is prohibited and will result in account suspension.

If you believe a game result is incorrect or that a technical error has affected your bet, contact aq999 support within 24 hours of the event. Disputes raised after this window may not be investigated. aq999's decision on all gameplay disputes is final.

07 Responsible Gaming

aq999 is committed to promoting responsible gaming. The platform provides a range of tools to help players manage their activity and stay in control of their gambling. These tools are available to all registered players at no cost and can be activated directly from the account dashboard.

• Deposit Limits: Set daily, weekly, or monthly limits on how much you can deposit into your aq999 account.
• Session Timers: Receive notifications when you have been playing for a set period of time.
• Cooling-Off Periods: Temporarily suspend your account for 24 hours, 7 days, or 30 days.
• Self-Exclusion: Request a full self-exclusion for a defined period. Once activated, access to your account is suspended for the duration chosen.
• Reality Checks: Enable periodic reminders showing how long you have been playing and how much you have wagered in the current session.

If you are concerned about your gambling habits, or those of someone you know, aq999 encourages you to use these tools and to seek support. Our 24/7 Bengali-language support team can assist you in activating any responsible gaming feature at any time.

08 Privacy & Data

aq999 collects and processes personal data in accordance with its Privacy Policy. By registering an account, you consent to the collection, storage, and use of your personal data as described in that policy. The Privacy Policy is available at /privacy-policy.

• aq999 collects personal data including your name, date of birth, mobile number, and payment information for the purpose of operating your account and processing transactions.
• aq999 does not sell your personal data to third parties.
• Your data may be shared with payment processors, identity verification providers, and regulatory bodies where required by law.
• aq999 uses industry-standard encryption to protect your personal and financial data.
• You have the right to request access to the personal data aq999 holds about you by contacting support.

09 Intellectual Property

All content on the aq999 platform — including but not limited to the website design, logos, graphics, game interfaces, text, software, and promotional materials — is the intellectual property of aq999 or its licensed content providers. All rights are reserved.

• You may not copy, reproduce, distribute, or create derivative works from any aq999 content without prior written permission.
• The aq999 name, logo, and brand identity may not be used in any context without explicit written authorisation from aq999.
• Game content provided by third-party studios remains the intellectual property of those studios and is licensed to aq999 for use on the platform.

10 Limitation of Liability

aq999 provides its platform on an "as is" basis. While the platform maintains a 99.8% uptime record and invests continuously in technical infrastructure, aq999 cannot guarantee uninterrupted access to the platform at all times.

• aq999 is not liable for any losses arising from platform downtime, technical faults, or interruptions to internet connectivity.
• aq999 is not liable for any indirect, consequential, or incidental losses arising from your use of the platform.
• aq999's total liability to any player in connection with any single incident shall not exceed the amount deposited by that player in the 30 days preceding the incident.
• aq999 is not responsible for any losses arising from your failure to keep your account credentials secure.

Nothing in these Terms limits aq999's liability for fraud, gross negligence, or any other liability that cannot be excluded by law.

11 Account Termination

You may close your aq999 account at any time by contacting the support team. Any real money balance remaining in your account at the time of closure will be returned to you via your registered payment method, provided all verification requirements have been met and there are no outstanding wagering requirements.

aq999 reserves the right to suspend or permanently close any account at its discretion, including but not limited to the following circumstances:

• Breach of any provision of these Terms and Conditions.
• Provision of false or misleading information during registration or verification.
• Suspected fraudulent activity, money laundering, or any other illegal conduct.
• Abuse of the bonus system or any promotional offer.
• Use of automated software or bots to interact with the platform.
• Failure to complete identity verification when requested.
• Chargebacks or disputed transactions initiated without valid cause.

12 Changes to Terms

aq999 reserves the right to update, modify, or replace any part of these Terms and Conditions at any time. When material changes are made, aq999 will notify registered players via email or an in-platform notification at least 7 days before the changes take effect, where practicable.

Your continued use of the aq999 platform after any changes to these Terms constitutes your acceptance of the updated Terms. If you do not agree with any updated Terms, you should stop using the platform and contact support to close your account.

The date at the top of this page reflects when these Terms were last updated. We recommend reviewing this page periodically to stay informed of any changes.

13 Contact Us

If you have any questions about these Terms and Conditions, or if you need help with anything related to your aq999 account, our support team is available 24 hours a day, 7 days a week. Bengali-speaking agents are available at all hours.

• Live Chat: Available directly from the aq999 website and Android app. Typical response time under five minutes.
• Email: [email protected] — for detailed queries or documentation submissions.