AQ999 Privacy Policy

01 Introduction

This Privacy Policy applies to all services provided by aq999 through the website at aq999.live and the aq999 Android application. It explains how aq999 collects, stores, uses, and protects the personal data of registered players and visitors to the platform.

aq999 takes privacy seriously. The platform has been operating since 2019 and has built its data practices around a simple principle: collect only what is necessary, protect it rigorously, and never use it in ways that players would not expect or consent to. Over 500,000 Bangladesh players trust aq999 with their personal information, and that trust is something the platform works hard to maintain every single day.

By registering an account on aq999 or continuing to use the platform, you acknowledge that you have read this Privacy Policy and consent to the collection and use of your personal data as described herein. If you do not agree with this policy, you should not use the aq999 platform.

02 Data We Collect

aq999 collects personal data in two broad categories: information you provide directly, and information collected automatically when you use the platform. The table below summarises the main types of data collected and the purpose for each.

aq999 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless specifically required by law or regulation and with your explicit consent.

03 How We Collect Your Data

aq999 collects personal data through several channels. Understanding how your data reaches us helps you stay informed and in control of your information.

• Registration Form: When you create your aq999 account, you provide your name, mobile number, date of birth, and preferred payment method directly.
• KYC Verification: When identity verification is required, you submit documents such as a national ID card or passport. These are processed securely and stored only for as long as required.
• Deposits and Withdrawals: Payment transactions generate financial data including your mobile banking account reference and transaction amounts.
• Platform Usage: As you use aq999, the platform automatically records technical and usage data including your IP address, device information, pages visited, games played, and session times.
• Support Interactions: When you contact the aq999 support team via live chat or email, the content of those communications is recorded for quality assurance and dispute resolution purposes.
• Cookies and Tracking: aq999 uses cookies and similar technologies to collect technical data about your browsing behaviour on the platform. See Section 6 for full details.

04 How We Use Your Data

aq999 uses your personal data only for legitimate purposes directly related to operating the platform and providing you with a safe, fair, and enjoyable gaming experience. The specific purposes for which your data is used are set out below.

• To create and manage your aq999 player account.
• To verify your identity and age in compliance with applicable regulations.
• To process deposits, withdrawals, and bonus credits to your account.
• To detect and prevent fraud, money laundering, and other illegal activity.
• To monitor for problem gambling behaviour and apply responsible gaming tools where appropriate.
• To send you account-related communications such as transaction confirmations, security alerts, and policy updates.
• To send you promotional offers and bonus notifications — only if you have opted in to marketing communications.
• To analyse platform usage patterns and improve the aq999 product and user experience.
• To resolve disputes and respond to support requests.
• To comply with legal and regulatory obligations.

aq999 does not use your personal data for automated decision-making that produces legal or similarly significant effects without human review. If any automated process flags your account for investigation, a member of the aq999 compliance team will review the case before any action is taken.

05 Sharing Your Data

aq999 does not sell your personal data. However, in order to operate the platform effectively and comply with legal obligations, aq999 may share your data with a limited number of trusted third parties. Every third party that receives your data is contractually required to handle it securely and use it only for the specific purpose for which it was shared.

• Payment Processors: bKash, Nagad, Rocket, and bank partners receive the minimum financial data necessary to process your transactions.
• Identity Verification Providers: KYC service providers receive identity documents for the purpose of verifying your age and identity. These providers are bound by strict data handling agreements.
• Game Software Providers: Third-party game studios that power aq999 titles may receive anonymised usage data for the purpose of game performance monitoring. No personally identifiable information is shared with game studios.
• Regulatory and Law Enforcement Authorities: aq999 will disclose personal data to government authorities, regulators, or law enforcement agencies when required to do so by law, court order, or regulatory directive.
• Fraud Prevention Services: aq999 may share data with industry fraud prevention networks to identify and block fraudulent activity across the platform.

06 Cookies

aq999 uses cookies — small text files stored on your device — to make the platform work properly and to improve your experience. The cookies used by aq999 fall into three categories.

• Essential Cookies: These are required for the platform to function. They keep you logged in during your session, maintain your game state, and ensure secure transactions. These cookies cannot be disabled without breaking core platform functionality.
• Preference Cookies: These remember your settings and preferences, such as your preferred language, display settings, and notification choices, so you do not have to reconfigure them every time you visit.
• Analytics Cookies: These help aq999 understand how players use the platform — which pages are visited most, where players encounter difficulties, and how the platform can be improved. Analytics data is aggregated and anonymised.

aq999 does not use third-party advertising cookies or tracking pixels that follow you across other websites. You can manage or delete cookies through your browser settings at any time. Note that disabling essential cookies will affect your ability to use the platform.

07 Data Retention

aq999 retains your personal data only for as long as it is necessary for the purposes for which it was collected, or as required by applicable law and regulation. The general retention periods applied by aq999 are as follows.

• Active Account Data: Retained for the lifetime of your account plus a minimum of five years after account closure, as required for anti-money laundering compliance.
• Transaction Records: Retained for a minimum of five years from the date of each transaction.
• KYC Documents: Retained for five years after account closure or the last transaction, whichever is later.
• Support Communications: Retained for three years from the date of the interaction.
• Technical and Usage Data: Retained for up to 24 months from collection, after which it is anonymised or deleted.

When data is no longer required and no legal obligation requires its retention, aq999 securely deletes or anonymises it so that it can no longer be linked to you as an individual.

08 Security Measures

aq999 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, or disclosure. These measures include but are not limited to the following.

• 256-bit SSL/TLS encryption for all data transmitted between your device and aq999 servers.
• Encrypted storage of all sensitive personal and financial data at rest.
• Multi-factor authentication options for player accounts.
• Regular penetration testing and security audits conducted by independent third-party specialists.
• Strict internal access controls — only authorised aq999 staff with a legitimate need can access player data.
• Continuous monitoring of platform infrastructure for suspicious activity and intrusion attempts.
• Regular staff training on data protection and security best practices.

While aq999 takes every reasonable precaution to protect your data, no online platform can guarantee absolute security. You also play a role in keeping your account secure — use a strong, unique password, enable two-factor authentication if available, and never share your login credentials with anyone.

09 Your Rights

As an aq999 player, you have a number of rights in relation to the personal data that aq999 holds about you. aq999 is committed to honouring these rights promptly and without unnecessary barriers.

• Right of Access: You can request a copy of all personal data aq999 holds about you. We will provide this within 30 days of receiving your request.
• Right to Rectification: If any personal data held by aq999 is inaccurate or incomplete, you have the right to request that it be corrected.
• Right to Erasure: You can request that aq999 delete your personal data. This right is subject to legal retention requirements — some data must be kept for regulatory compliance even after account closure.
• Right to Restrict Processing: You can request that aq999 limit how your data is used in certain circumstances, for example while a dispute is being investigated.
• Right to Data Portability: You can request that aq999 provide your personal data in a structured, machine-readable format so that you can transfer it to another service if you wish.
• Right to Object: You can object to aq999 processing your data for direct marketing purposes at any time. You can also object to other forms of processing in certain circumstances.
• Right to Withdraw Consent: Where aq999 processes your data on the basis of your consent, you can withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

To exercise any of these rights, contact the aq999 support team via live chat or email at [email protected]. We will respond to all data rights requests within 30 days. In complex cases, this period may be extended by a further 30 days, in which case we will notify you of the extension.

10 Children's Privacy

aq999 is strictly an adult platform. The minimum age to register and use aq999 is 18 years. aq999 does not knowingly collect personal data from anyone under the age of 18. If aq999 becomes aware that personal data has been collected from a minor, that account will be closed immediately and all associated data will be deleted.

If you are a parent or guardian and believe that a minor in your care has registered an aq999 account, please contact support immediately at [email protected]. We will investigate and take appropriate action as quickly as possible.

11 Changes to This Policy

aq999 may update this Privacy Policy from time to time to reflect changes in the platform, applicable law, or industry best practices. When material changes are made, aq999 will notify registered players via email or an in-platform notification before the changes take effect.

The date at the top of this page shows when the policy was last updated. We recommend reviewing this page periodically. Your continued use of aq999 after any update to this Privacy Policy constitutes your acceptance of the revised policy.

12 Contact Us

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how aq999 handles your personal information, please get in touch. Our support team is available 24 hours a day, 7 days a week, with Bengali-speaking agents available at all times.

• Live Chat: Available directly from the aq999 website and Android app. Typical response time under five minutes.
• Email: [email protected] — for data rights requests, please include "Data Rights Request" in the subject line.